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Contact Us
We are here to help with anything you need. Whether you have a question about ingredients, your order, subscriptions, or partnerships, reach out and our team will respond as soon as possible.
Email
info@dearbiology.com
Instagram
@itsdearbiology
Your sleep matters to us.
Return Policy
At Dear Biology we stand behind the quality of our products. If you are not completely satisfied, we offer a 30 day no questions asked return policy.
If the product does not work for you or you are unhappy for any reason, we will refund your purchase in full. You do not need to send the product back. You keep it.
To start your refund, email us at info@dearbiology.com with your order number and we will take care of the rest.
There are no fees and no conditions. Your rest is our priority.
Terms and Conditions
Welcome to Dear Biology. These Terms and Conditions govern your access to and use of our website located at www.dearbiology.com, any related features or content, and any purchase you make from us. By visiting or using the site or by purchasing any Dear Biology product, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site.
ELIGIBILITY
You must be at least 18 years old to use this site or purchase our products. By using the site, you confirm that you are at least 18.
PRODUCT USE
Dear Biology products are general wellness products. Any sleep related statements or claims are based on customer feedback and internal data and are not evaluated by the United States Food and Drug Administration or any other regulatory authority. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare provider before using any supplement, especially if pregnant, nursing, taking medication, or managing a medical condition.
SUBSCRIPTION TERMS
Dear Biology offers subscriptions for our flagship 30 pack. Subscriptions renew every 30 days unless canceled. By starting a subscription, you authorize us to automatically charge your payment method for each renewal at the price in effect at the time of renewal.
You may cancel your subscription at any time through your account or by emailing info@dearbiology.com. To avoid being charged for the next cycle, you must cancel before the next billing date. All cancellations take effect at the end of the current billing period.
You are responsible for keeping your billing information accurate and up to date.
RETURN AND REFUND POLICY
We offer a 30 day, no questions asked return policy on your first purchase. If you are unhappy for any reason, email us at info@dearbiology.com with your name and order number. We will refund your full purchase amount and you keep the product. Shipping costs are not refundable. Refunds are processed to your original payment method.
ORDERING AND PAYMENT
By placing an order, you agree that all information you provide is accurate and that you are authorized to use the payment method provided. We accept credit cards, Shopify Payments, PayPal, Apple Pay, and additional payment options as made available.
All orders are subject to acceptance. We may cancel or refuse any order at our discretion, including for suspected fraud, incorrect information, or improper use.
Products purchased from Dear Biology are for personal use only. Reselling Dear Biology products is strictly prohibited. We reserve the right to cancel any order that appears to be intended for resale.
PRICING AND AVAILABILITY
Prices and product availability may change at any time. While we make reasonable efforts to maintain accurate information, we do not guarantee that descriptions or images on the site are error free. If a pricing error occurs, we will cancel the affected order and issue a refund.
SHIPPING
We currently ship to the United States and will expand to Canada and international markets. Shipping times are estimates. Once an item leaves our facility, the carrier assumes responsibility. Risk of loss transfers to you upon delivery to the carrier.
INTELLECTUAL PROPERTY
All text, images, branding, product packaging, and other content on the site are the property of Dear Biology and protected under intellectual property laws. You may not use, copy, reproduce, or distribute any Dear Biology content without express written permission.
USER CONTACT
You agree not to use the site in any way that violates any laws or disrespects the rights of others. This includes but is not limited to:
- Uploading harmful or malicious content
- Attempting to gain unauthorized access to our systems
- Using the site for fraudulent activity
- Posting false, misleading, obscene, or defamatory content
HEALTH DISCLAIMER
All information on the site is for educational and informational purposes. It is not medical advice. You should consult a healthcare professional before using any supplement. Individual results vary.
Statements about our products have not been evaluated by the United States Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent disease.
DISCLAIMER OF WARRANTIES
Dear Biology products and the site are provided on an as is and as available basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not guarantee that the site will be uninterrupted, error free, or secure.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Dear Biology and its officers, directors, employees, partners, agents, and suppliers are not liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products. Our total liability to you will not exceed the amount you paid to Dear Biology in the last 6 months.
INDEMNIFICATION
You agree to indemnify and hold Dear Biology harmless from any claims, damages, or costs arising from your use of the site or your violation of these Terms.
MANDATORY ARBITRATION AGREEMENT
All disputes arising from your use of the site or purchase of Dear Biology products must be resolved through confidential, binding individual arbitration. You waive your right to a trial in court or by jury. You also waive any right to participate in a class action or collective proceeding.
Arbitration will be administered by JAMS under its rules. Arbitration may take place remotely or in the city or state where you reside. The arbitrator has exclusive authority to resolve all disputes related to interpretation, enforcement, or validity of this arbitration agreement.
If any part of this arbitration clause is deemed unenforceable, the entire arbitration agreement is void and disputes must be brought exclusively in the courts of Delaware.
GOVERNING LAW AND VENUE
These Terms are governed by the laws of the State of Delaware. Any dispute not subject to arbitration must be brought exclusively in the state or federal courts located in Delaware. You consent to the personal jurisdiction of these courts.
TERMINATION
We may suspend or terminate your access to the site at our discretion if we believe you violated these Terms. Upon termination, your right to use the site ends immediately.
CHANGES TO THESE TERMS
We may update these Terms at any time. When we do, we will update the date at the top of this page. Continued use of the site means you accept the updated Terms.
CONTACT US
For questions, concerns, or legal notices, contact us at:
info@dearbiology.com
Privacy Policy
This Privacy Policy explains how Dear Biology collects, uses, shares, and protects personal information when you visit our website, purchase our products, or interact with us in any way. By using our services, you agree to the practices described in this Privacy Policy.
Dear Biology is operated by Dear Biology Inc., a Delaware based company.
PERSONAL INFORMATION WE COLLECT
We collect the following categories of personal information:
Information you provide directly
- Contact details such as your name, email address, shipping address, and phone number
- Account information such as a username and password if you create an account
- Order details such as products purchased, order history, and subscription information
- Payment information. We do not store card numbers. Payments are processed by third party payment processors such as Shopify Payments, Stripe, PayPal, or Apple Pay
- Communications you send us through email, WhatsApp, social media, or website forms
- Marketing preferences such as your opt in status for newsletters and promotions
Information from third party sources
- Social media platforms if you choose to log in or interact with us through those channels
- Advertising or analytics partners that share general analytics or campaign performance data
- Public sources such as social profiles
Information collected automatically
We may collect information automatically through cookies and tracking technologies when you visit our site, such as:
- Device information such as browser, device type, operating system, IP address, and location approximate to city or region
- Usage data such as pages visited, time spent on the site, clicks, and navigation behavior
- Interaction with emails such as open rate and click through data
For more details, see our Cookie Policy
HOW WE USE PERSONAL INFORMATION
We use personal information for the following purposes:
To perform our contract with you
- To process and fulfill your orders
- To manage your subscription
- To communicate about orders, shipping updates, and customer support
- To operate and improve the website and our services
For our legitimate business interests
- To personalize your experience
- To improve our products, website, and customer experience
- To detect and prevent fraud or security issues
- To analyze usage trends and performance
For marketing
- To send newsletters, product announcements, and promotional offers
- To run interest based advertising through third parties
- To measure the effectiveness of marketing campaigns
You may opt out of marketing at any time by clicking unsubscribe or emailing us.
To comply with legal obligations
- To respond to lawful requests or investigations
- To maintain tax, accounting, and regulatory records
- To enforce our Terms and Conditions
HOW WE SHARE PERSONAL INFORMATION
We may share personal information with the following:
Service providers
Trusted companies that help us operate our business such as:
- Payment processors
- Shipping and fulfillment partners
- Customer support tools
- Analytics and advertising partners
- Email and SMS platforms
Legal and safety
We may disclose information if required by law or to protect the rights and safety of Dear Biology, our customers, or others.
Business transfers
If Dear Biology is involved in a merger, financing, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
We do not sell personal information in exchange for money. Some advertising activities may be considered a sale or sharing under certain state privacy laws. You may opt out at any time.
YOUR PRIVACY CHOICES AND RIGHTS
Depending on your location, you may have the following rights:
- Access the personal information we have about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of targeted advertising
- Opt out of marketing emails
- Request a copy of your data in portable format
To exercise any of these rights, email us at info@dearbiology.com.
You may continue to receive transactional communications even if you opt out of marketing.
COOKIES
We use cookies and similar technologies to improve your experience, analyze usage, and support marketing. You may control cookie settings through your browser or device.
SECURITY
We take reasonable administrative and technical measures to protect personal information. No system is fully secure, so we cannot guarantee absolute protection.
INTERNATIONAL DATA TRANSFERS
We operate in the United States. If you are located outside the US and use our services, please be aware that your information will be transferred to the United States for processing.
By using our services, you consent to this transfer.
CHILDREN
Dear Biology does not knowingly collect information from children under 16. If we learn that a child under 16 has provided data, we will delete it.
RETENTION
We keep personal information only as long as needed to provide services, meet legal obligations, or protect our business interests.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after revisions means you accept the updated version.
HOW TO CONTACT US
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email
info@dearbiology.com
Registered in Delaware